Now more than ever, companies are challenged with reducing their operating expenses while at the same time running more efficiently. In order for businesses to be successful with their models it is paramount to identify suppliers that can source high quality products while providing a value price point.
R&J was created to allow our customers to exit out of the material handling business and allow them to focus 100% on their core business that has made them successful.
R&J's senior management has spent their entire career with major forklift OEMs and has built the foundation on core concepts of providing superior customer service throughout our business. What does this mean to our customers?
Ease of Business
In order to navigate the current economic environment, many OEMs have created a model where no one is empowered to solve a customer issue. At R&J, we have empowered our employees to take ownership of customer issues and resolve them without the usual hierarchy of approvals that is required with our competitors to make a decision in the field.Investment
While many of our competitors are retrenching, with the backing and financial where withal of Hyundai Heavy Industries (HHI) R&J has made a $6 million investment in new unit stock as well as replacement parts. R&J has taken these steps to ensure our customers will have the equipment and support they need when they make the decision to move forward.